Phase Overview
AR Weekly Reporting
🗓 Feb 2026
Automated weekly AR reporting established. Foundation data layer live and publishing consistently.
Weekly Review Cycle
🗓 Apr 2026
Weekly review meetings kicked off. Action areas identified, owners assigned, cadence in place.
Action Workstream
🗓 Apr 2026
Running alongside Weekly Review Cycle. Structured action tracking and follow-through process operating.
AR Matching Agent
🗓 Apr – End May 2026 (~6 weeks)
Sent to AI Agent Tech Group for build. Overnight matching run maps payments to open invoices — reduces unapplied payments and delivers real-time operator balances.
🔗 Dependency 1 of 4 — agent builds are sequential
Escalation Process Redefine
🗓 Apr – May 2026 (2–3 weeks, parallel)
Internal AR team process redesign. Runs in parallel with the AR Matching Agent build. Defines the escalation SLA framework the Proactive Outreach Agent will follow.
Proactive Outreach Agent
🗓 June 2026 (4 weeks after WS 04)
Monitors invoice and self-invoice customers. Sends automated reminders: 7 days before due, on due date, and 7 days after. Follows the new escalation process.
🔗 Requires AR Matching Agent live + Escalation Process defined
Conversation History Agent
🗓 July 2026 (4 weeks after WS 06)
Aggregates latest account summaries across all customers. Feeds weekly reporting with auto-generated summaries and drafts customer communications.
🔗 Requires Proactive Outreach Agent live
AR Dashboard
🗓 Aug 2026 (2–3 weeks after WS 07)
Unified AR dashboard tracking all workstreams — agent health, balances, outreach status, conversation history, escalation compliance.
🔗 Requires WS 04, WS 06, WS 07 all live
Full AR Integration
🗓 Aug – Sep 2026
Onboard remaining AR portfolios — Spotlight, OJ, Roto and any other outstanding entities — into the full automated AR stack.
👥
Headcount Review Window: Can begin from July 2026 onwards — minimum trigger is AR Matching Agent live; ideally after Proactive Outreach Agent is also live. Target: 20–30% capacity reallocation from manual AR to strategic work by Q4 2026.
Timeline · Feb 2026 → Sep 2026
| Workstream |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
| 01 AR Weekly Reporting |
✓ Live |
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| 02 Weekly Review Cycle |
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▶ Active |
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| 03 Action Workstream |
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▶ Active |
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| 04 AR Matching Agent |
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⟳ Build start |
⟳ Build |
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| 05 Escalation Process Redefine |
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⇄ Parallel |
⇄ Parallel |
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⟶ DEPENDENCY GATE
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AR Matching Agent must be live before Proactive Outreach Agent build begins →
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| 06 Proactive Outreach Agent |
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◦ Build |
◦ Live |
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⟶ DEPENDENCY GATE
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Proactive Outreach Agent must be live before Conversation History Agent build begins →
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| 07 Conversation History Agent |
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◦ Build |
◦ Live |
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⟶ DEPENDENCY GATE
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All 3 agents must be live before AR Dashboard build begins →
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| 08 AR Dashboard |
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◦ Build |
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| 09 Full AR Integration |
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◦ Begin |
◦ Complete |
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👥 Headcount Review
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Window opens |
Review |
Q4 target |
AR Targets & Success Metrics
| Metric |
Baseline / Trigger |
Target |
Deadline |
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💳Unapplied Payments
|
AR Matching Agent go-live (est. end May 2026) |
↓ 60% reduction |
End Aug 2026 (90 days post go-live) |
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🎯Operator Balance Accuracy
|
Manual reconciliation, T+1 or worse |
Real-time view |
Within 1 week of Matching Agent go-live |
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📬Invoice Reminder Coverage
|
Manual / ad-hoc outreach only |
100% of invoice & self-invoice customers |
Within 2 weeks of Proactive Outreach Agent go-live (mid-Jul 2026) |
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⏱Escalation SLA Compliance
|
New escalation process launched (May 2026) |
> 90% SLA compliance |
Within 4 weeks of new process launch |
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⚡Weekly Report Auto-Generation
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Partial automation (WS 01 live) |
100% automated |
Aug 2026 (Conversation History Agent live) |
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👥Headcount Efficiency Gain
|
100% manual AR processing capacity |
20–30% capacity reallocation (manual → strategic) |
Q4 2026 (post full agent suite live) |
Generated 17 Apr 2026 · GDC Group Finance · AR Transformation Programme